Strange traffic values about a specific Android client

GiuseppeR

Hello everyone,

as you can see in the screenshot below I can see 25 gigs related to bandwith usage value, while in the Top Application area there are only 10 MB on the top list.

I see that in Site-wide - Clients - AndroidXYZ where AndroidXYZ is the name of the mobile device.

Is this a bug related to an Android device?

Zyxel_Melen

Hi @GiuseppeR,

Thanks for the screenshot. Could you enable Zyxel support access privilege for us to check? I also need the org/site name that you give us the privilege.

GiuseppeR

Hello @Zyxel_Melen ,

I added your nickname in a ticket from support page inside Nebula area, you have the access to management too.

Have a nice day

Zyxel_Melen

Hi @GiuseppeR,

Thanks for the access privilege. I have found the problem client and am investigating it now. We will update you once we have any results.