Resolving an Error in MSP Site Transfer.
Options
Zyxel_Jonas
Posts: 313 Zyxel Employee
in MSP
Symptoms:
Customers under MSP licenses are encountering the error "ERR_MOVE_DEVICE_NOT_ALLOW_DIFFERENCE_ORG_OWNER" when attempting to move three sites from the previous ORGA to a new organization ORGB. This error is preventing the successful transfer of sites between organizations.
Root Cause:
The root cause of this issue is related to organizational ownership and delegated authority within the MSP environment. The error occurs because the person attempting the site transfer is not the owner of both the source and destination organizations.
Solution:
MSP site cloning and transfer can only be executed by an individual who is either the owner or a delegated owner in both source and destination organizations owned by the same owner.
Jonas,
0
Categories
- All Categories
- 396 Beta Program
- 2.1K Nebula
- 117 Nebula Ideas
- 81 Nebula Status and Incidents
- 5.1K Security
- 86 USG FLEX H Series
- 247 Security Ideas
- 1.3K Switch
- 69 Switch Ideas
- 915 WirelessLAN
- 34 WLAN Ideas
- 5.9K Consumer Product
- 211 Service & License
- 337 News and Release
- 71 Security Advisories
- 21 Education Center
- 5 [Campaign] Zyxel Network Detective
- 2K FAQ
- 912 Nebula FAQ
- 419 Security FAQ
- 237 Switch FAQ
- 207 WirelessLAN FAQ
- 46 Consumer Product FAQ
- 139 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 72 About Community
- 62 Security Highlight