marCH Posts: 1

Dear all,

I took a second hand access point model NWA50AX. I asked help to a friend for installing this one and another one (same model). He was really kind and being myself ignorant I let him do everything. Now I had some challenges with my connection and I started to look more and more also in the AP installation process (since I had to do it again). What I noticed is that the AP second hand even if working in my Nebula account shows up as off-line (the lead on the device is green). I cannot update the firmware and I also notice that there is a PRO license set up until 2024 June.

I tried to install the device again, but there is the same behaviour. Would you be able to suggest how can I get this sorted out? Please consider I tried the reset button but it didn't help.

Thanks in advance for your support

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