I can't open the network folder

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Neo
Neo Posts: 3
First Comment
edited December 2023 in Personal Cloud Storage

with my new nas326

and then…

Whatsup?
Thank you.

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  • smb_corp_user
    smb_corp_user Posts: 161  Master Member
    First Anniversary 10 Comments Friend Collector First Answer
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    Looks like you may have to start the setup procedure again, or at least try to login using the web page http://nas326 (see your user manual) and configure your shares. Difficult to say what has happened to your original configuration, so you need to check and maybe set up your configuration again like the first time.

    https://www.zyxel.com/it/it/support/download?model=nas326 (in case your PDF manuals are missing)

  • Neo
    Neo Posts: 3
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    All the shares are available,I dont understand what can be.I will try to start setup procedure…again.
    Thank you,see you soon

  • Neo
    Neo Posts: 3
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    but,where is the setup procedure? It will erase all my files on hd ?

  • smb_corp_user
    smb_corp_user Posts: 161  Master Member
    First Anniversary 10 Comments Friend Collector First Answer
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    I don't know this product personally, so my suggestions will mostly be generic, until someone with direct experience can post more exact procedures.

    I assume there should be some kind of app to edit your existing configuration, where you can change the passwords or even username and passwords, if necessary. Your issue seems to be that there is a problem entering correct password or username (or both).

    My preferred action would be to locate the setup for your shares in the web GUI and reset the password (or username + password) to get the access working again.

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