AP not responding

Zenerry

Hi again folks and have nice new year's entrance,

We've just bought and installed in place an NWA55AXE AP, and we had the same problems as the others we installed

before.
As we did with the other 4 AP, we connected this new device, we added to
our nebula cloud and 6 ours later it is still "not recognized by NCC"
(the message was something like this).
The last AP we installed a few months ago, made the same problem, and a
few days after, it worked itself without anybody doing nothing.

What could we do, to make this one work, and please, what are we doing wrong?

Thanks in advanced.

AP Zyxel nebula.jpg

Zyxel_Judy

Hi @Zenerry ,

It appears that your Nau2_1 AP is offline in Nebula.

To address this issue, please refer to the following FAQ for guidance on resolving the problem.

How to check the Cloud Control Status when AP is offline on Nebula? — Zyxel Community

Zyxel_Judy

Hi @Zenerry ,

It appears that your Nau2_1 AP is offline in Nebula.

To address this issue, please refer to the following FAQ for guidance on resolving the problem.

How to check the Cloud Control Status when AP is offline on Nebula? — Zyxel Community