XGS1250-12 ISSUE

mRoOK97234

Hello, I'm Olivier from Martinique.

My XGS1250-12 worked well for few hours and suddenly it boot up (power led blink) and is not accessible (No IP) all RJ45 LED blank.

I try to power off and on but always the same Problem, power LED is blinking forever (after 1 hour it's always blinking).

Any Idea ?

Best regards

Olivier

Zyxel_Nami

Hello Olivier @mRoOK97234

It seems your XGS1250-12 switch is operating abnormally. I recommend contacting your local Zyxel support to proceed with an RMA.

• For Europe and the UK:
  Zyxel Support Portal [RMA] - Claiming Warranty Service for a Zyxel Product? (Using the RMA-Process) – Zyxel Support Campus EMEA
• For US:
  https://mysupport.zyxel.com/hc/en-us/requests/new

Let us know if you need further guidance.