How to fix captive portal does not appear with wireless clients?

Zyxel_Judy Posts: 989  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer

There are some rare situations that captive portal won't pop out automatically. You may try the following steps:

In some uncommon cases, the captive portal may not appear automatically. To address this, consider these steps:

  1. Set the client's DNS server to
  2. Experiment with different web browsers, such as Chrome, Firefox, or Safari.
  3. Ensure the custom captive portal logo is within the size limits: no larger than 244x190 pixels and 200Kbps. Oversized images in PNG, JPEG, or GIF formats can prevent some handheld devices from automatically displaying the portal.
  4. On certain iOS devices, visit to trigger portal redirect.

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