How to fix captive portal does not appear with wireless clients?
Options
Zyxel_Judy
Posts: 939 Zyxel Employee
in Other Topics
There are some rare situations that captive portal won't pop out automatically. You may try the following steps:
In some uncommon cases, the captive portal may not appear automatically. To address this, consider these steps:
- Set the client's DNS server to 8.8.8.8.
- Experiment with different web browsers, such as Chrome, Firefox, or Safari.
- Ensure the custom captive portal logo is within the size limits: no larger than 244x190 pixels and 200Kbps. Oversized images in PNG, JPEG, or GIF formats can prevent some handheld devices from automatically displaying the portal.
- On certain iOS devices, visit to trigger portal redirect.
Be a Community MVP: Win a VIP Deal Dash on Your Next Zyxel Purchase!
0
Categories
- All Categories
- 384 Beta Program
- 2.1K Nebula
- 117 Nebula Ideas
- 80 Nebula Status and Incidents
- 5.1K Security
- 79 USG FLEX H Series
- 247 Security Ideas
- 1.3K Switch
- 69 Switch Ideas
- 909 WirelessLAN
- 34 WLAN Ideas
- 5.9K Consumer Product
- 209 Service & License
- 335 News and Release
- 71 Security Advisories
- 21 Education Center
- 5 [Campaign] Zyxel Network Detective
- 1.9K FAQ
- 898 Nebula FAQ
- 415 Security FAQ
- 234 Switch FAQ
- 205 WirelessLAN FAQ
- 46 Consumer Product FAQ
- 137 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 73 About Community
- 62 Security Highlight