Initial troubleshooting clients with IP but no Internet

Zyxel_Judy

To troubleshoot clients connected to the SSID but experiencing no Internet access, follow these steps:

1. Ping check:

• Confirm and list the IP address of AP, Switches, Gateway that wireless clients are connected.
• Use client to ping checks to identify where the point-of-failure is. Having the wireless client ping the following devices: AP, Switch, Gateway IP address and 8.8.8.8 (Internet).
• Inspect network setting of device that wireless clients cannot successfully ping.

2. DNS check:

• Use "nslookup" (or similar tools) on wireless clients to check if DNS server can resolve domain name of website you cannot access.
• If domain name could not be resolved, manually change the wireless client's DNS server to 8.8.8.8 (Google DNS)