Resolving connection issues for specific wireless clients?

Zyxel_Judy

If other clients are connecting successfully to the SSID but certain clients are unable to, please follow these recommendations.

1. Update client driver: Verify if there's an updated driver for the client's device. If available, download and install the latest version to ensure optimal compatibility and performance.
2. Check client wireless standard compatibility: Ensure that the wireless standards of the client devices (e.g., 802.11a/b/g/n/ac) are compatible with your network’s settings.
3. Check client security mode compatibility: Check whether the security mode (e.g., WPA2, WPA3) of these devices is compatible with the network’s security settings.
4. Reset network settings on client: Remove (forget or delete) the SSID profile from the client's Wi-Fi list. Then, attempt to reconnect to the network.