[NEBULA] Nebular portal shows 3 APs with no data

HealthByRo Posts: 28  Freshman Member
First Comment
edited April 2021 in Nebula
How come the Nebula portal sudden shows no clients or AP data for 3 of our APs?

All Replies

  • Zyxel_Freda
    Zyxel_Freda Posts: 397  Zyxel Employee
    First Anniversary Friend Collector First Answer First Comment
    This situation is usually happens when NCC was not able to collect statistical data from your devices during the time being.
    There is an interval of which the server collects statistical information such as LAN IP , client info , usage etc. If it somehow fails to collect, maybe due to brief network disconnections or in some occurrence while the server is busy, you will notice some parameters will not show the information.
    Usually this will recover after 5-10 minute when the next collection finishes, you'll be able to see the data again.
  • RUnglaube
    RUnglaube Posts: 135  Ally Member
    First Anniversary Friend Collector First Answer First Comment
    I once saw the same but after some minutes it was all fine...Good to know the reasons!
    "You will never walk along"

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