I’m a Linux/MAC user, how can I make my switch back to online status?
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Zyxel_Melen
Posts: 1,716 Zyxel Employee
Since ZON only supports Windows, Linux/MAC users cannot use ZON to scan their switch. To make the switch back to online status, please follow the below steps:
- If the switch is still offline after 5-10 minutes, please check your firewall’s/router’s DHCP lease table to find your switch’s IP address and log in to it.
- Please follow this FAQ to check your problem.
- If you cannot find the IP address, please isolate your switch and press the restore button for 10 seconds to reload the factory default.
- Please make sure your PC has a static IP address (ex. 192.168.1.10/255.255.255.0).
- Connect your PC to the switch and access its default IP address. (192.168.1.1)
- Configure your switch with a static IP address, a default gateway, and a DNS server.
- Connect it back to your network.
- Navigate to the diagnostic page and ping “8.8.8.8” to check the Internet connection and ping “d.nebula.zyxel.com” to check the DNS resolution ability.
- Check if your firewall has blocked the netconf protocol (4335/6667) or MTU size is not 1500.
If you encounter any other issues, please create a post here and tag @Zyxel_CSO, or simply create a ticket directly."
Zyxel Melen
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