[NEBULA] Why the Map doesn't show my correct location?

Chacha

Hi,
Why the devices always show in the same location which is not my spot when I add them to the site?
Is there something wrong?

Zyxel_Irene

Hi ChaCha and Yasuto_Kaneko

Welcome to our Forum, hope you will have a great time with us!

If you haven't placed your device manually, it will be shown on the map according to the public IP address that has, which means, the location set by your Internet Service Provider(ISP).
You can easily drag and drop to your desired location and enter your address for your device's configuration(as Yasuto_Kaneko mentioned), even upload a floor plan of your building for a better reference.
Moreover, you can use the Nebula Mobile APP to take a photo of your device and the device will be placed according to the GPS data from the photo, as long as your camera settings has been enabled to use GPS. Cool! Isn't?

SYK

Hi,ChaCha

How about put your address for your device's configuration?

Chacha

@Yasuto_Kaneko Thanks for the advice!
But my question is, why they are always in the same location which is far from mine? How the system recognizes the origin location for the devices?

Zyxel_Irene

Hi ChaCha and Yasuto_Kaneko

Welcome to our Forum, hope you will have a great time with us!

If you haven't placed your device manually, it will be shown on the map according to the public IP address that has, which means, the location set by your Internet Service Provider(ISP).
You can easily drag and drop to your desired location and enter your address for your device's configuration(as Yasuto_Kaneko mentioned), even upload a floor plan of your building for a better reference.
Moreover, you can use the Nebula Mobile APP to take a photo of your device and the device will be placed according to the GPS data from the photo, as long as your camera settings has been enabled to use GPS. Cool! Isn't?