myZyxel dashboard unlink device

ITB_Tony

How can i unlink an ATP firewall from my account?

Firewall is sold.

/Tony

Zyxel_Judy

Hi @ITB_Tony ,

We are able to assist with unlinking the ATP firewall from your account. To proceed, please send us your registered email address along with a photo of the firewall that show the device label, including the MAC address and serial number. You can send this information through a private message by clicking to my profile > Message.

Alternatively, the new owner can re-register the device under their own account. For guidance on this process, please refer to our step-by-step instructions available here:

https://community.zyxel.com/en/discussion/19297/how-to-re-register-my-device-through-web-gui

Zyxel_Judy

Hi @ITB_Tony ,

We are able to assist with unlinking the ATP firewall from your account. To proceed, please send us your registered email address along with a photo of the firewall that show the device label, including the MAC address and serial number. You can send this information through a private message by clicking to my profile > Message.

Alternatively, the new owner can re-register the device under their own account. For guidance on this process, please refer to our step-by-step instructions available here:

https://community.zyxel.com/en/discussion/19297/how-to-re-register-my-device-through-web-gui

Zyxel_Judy

Hi users,

In this case, you also can log into MyZyxel, navigate to your device list, and take a screenshot that includes both the MAC address and serial number of the device. With this information, we can proceed with the unlinking process.