myZyxel dashboard unlink device

ITB_Tony
ITB_Tony Posts: 11  Freshman Member
First Comment Fifth Anniversary
edited February 14 in Service & License

How can i unlink an ATP firewall from my account?

Firewall is sold.

/Tony

Accepted Solution

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,592  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @ITB_Tony ,

    We are able to assist with unlinking the ATP firewall from your account. To proceed, please send us your registered email address along with a photo of the firewall that show the device label, including the MAC address and serial number. You can send this information through a private message by clicking to my profile > Message.

    Alternatively, the new owner can re-register the device under their own account. For guidance on this process, please refer to our step-by-step instructions available here:

    Judy

    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,592  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi users,

    In this case, you also can log into MyZyxel, navigate to your device list, and take a screenshot that includes both the MAC address and serial number of the device. With this information, we can proceed with the unlinking process.

    Judy

    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

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