ATP200 issue - Trafic blocked

Fanta88

Hi,

I have an issue with ATP200, this firewall blocks mostly all the trafic even I don't have any active security rules activated. I didn't touch any rules, it was working fine before and since a couple of days I have these in my logs :

2024-02-20 16:24:11Security policy192.168.1.14856671216.239.32.117443Rule name=SF_CLIENT_POLICY_7b0235f4-7d36, TCP Port 443, DROP2024-02-20 16:24:11Security policy192.168.1.14856645216.58.212.163443Rule name=SF_CLIENT_POLICY_7b0235f4-7d36, TCP Port 443, DROP2024-02-20 16:24:11Security policy192.168.1.1485667252.168.112.66443Rule name=SF_CLIENT_POLICY_7b0235f4-7d36, TCP Port 443, DROP2024-02-20 16:24:11Security policy192.168.1.1485667313.89.179.11443Rule name=SF_CLIENT_POLICY_7b0235f4-7d36, TCP Port 443, DROP2024-02-20 16:24:11Security policy192.168.1.1485667252.168.112.66443Rule name=SF_CLIENT_POLICY_7b0235f4-7d36, TCP Port 443, DROP2024-02-20 16:24:11Security policy192.168.1.14856670142.250.185.78443Rule name=SF_CLIENT_POLICY_7b0235f4-7d36, TCP Port 443, DROP

These are the security default rules :

My firmware version is : V5.37(ABFW.1)

Please advice. Thank you.

smb_corp_user

(copy-pasting your log output for easy reading)

Log entry Date	Log Time	Source policy type	Source address	Source port	Destination address	Port	Rule descriptor (name, type, number)	Rule identifier	Rule port type	Rule action
2024-02-20	16:24:11	Security policy	192.168.1.148	56671	216.239.32.117	443	Rule name=SF_CLIENT_POLICY_7	b0235f4-7d36	TCP Port 443	DROP
2024-02-20	16:24:11	Security policy	192.168.1.148	56645	216.58.212.163	443	Rule name=SF_CLIENT_POLICY_7	b0235f4-7d36	TCP Port 443	DROP
2024-02-20	16:24:11	Security policy	192.168.1.148	56672	52.168.112.66	443	Rule name=SF_CLIENT_POLICY_7	b0235f4-7d36	TCP Port 443	DROP
2024-02-20	16:24:11	Security policy	192.168.1.148	56673	13.89.179.11	443	Rule name=SF_CLIENT_POLICY_7	b0235f4-7d36	TCP Port 443	DROP
2024-02-20	16:24:11	Security policy	192.168.1.148	56672	52.168.112.66	443	Rule name=SF_CLIENT_POLICY_7	b0235f4-7d36	TCP Port 443	DROP
2024-02-20	16:24:11	Security policy	192.168.1.148	56670	142.250.185.78	443	Rule name=SF_CLIENT_POLICY_7	b0235f4-7d36	TCP Port 443	DROP

smb_corp_user

Looking at your last security policy rule entry, it looks like all traffic is blocked:

Action	Protocol	Source	Destination	Port dst	Schedule	Description
Deny	Any	Any	Any	Any	Always	Default rule

I am not 100% sure, but it looks like there is a default rule to block all traffic. Maybe it needs to be modified to block only unwanted port traffic or IP addresses?

Zyxel_Kevin

Hi @Fanta88 ,

Greeting Forum,

Please kindly provide your org name by Private message also grant zyxel support access.

We would do the check.

https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

Thank you

Zyxel_Kevin

Hi @Fanta88 ,

I think you already open a ticket to local support.

We're checking on it.

Thank you

Zyxel_Kevin

Hi @Fanta88 ,

We already solved the issue

Please kinldy check if those clients works.Thank you