Unable to connect USG FLEX 200 to Nebula Control Center
Hello,
I have a USG FLEX 200 firewall that I want to register on Nebula control center. I followed the instructions on the Zyxel community, but the device is not showing as connected on NCC. The device is connected to the internet and is passing traffic.
I checked the firmware version on the device and it is 5.37 P2 DogLikesBest. I read that ZIP mode is removed from 5.37 P1 and above, so I tried to use the native mode instead. However, I still cannot get the device to connect to NCC.
Can anyone help me with this issue? Is there a way to downgrade the firmware to 5.37 or another solution? Thanks in advance!
Best regards,
Stephen378Baker
All Replies
-
Hi @Stephen378Baker,
Please try to downgrade the firmware to V5.37.C0, and then run the ZTP again to provision to NCC. The firmware is provided in the PM.
0
Categories
- All Categories
- 396 Beta Program
- 2.1K Nebula
- 117 Nebula Ideas
- 81 Nebula Status and Incidents
- 5.1K Security
- 84 USG FLEX H Series
- 247 Security Ideas
- 1.3K Switch
- 69 Switch Ideas
- 915 WirelessLAN
- 34 WLAN Ideas
- 5.9K Consumer Product
- 211 Service & License
- 337 News and Release
- 71 Security Advisories
- 21 Education Center
- 5 [Campaign] Zyxel Network Detective
- 2K FAQ
- 912 Nebula FAQ
- 419 Security FAQ
- 237 Switch FAQ
- 207 WirelessLAN FAQ
- 46 Consumer Product FAQ
- 139 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 72 About Community
- 62 Security Highlight