How to disable Cloud saving mode

danielefiore

Hello,

i do not often connect to my nebula dashboard but now there is no way for me to disable cloud native mode, how can i please?
The toggle won't move.

nebula.jpg

Zyxel_Melen

Hi @danielefiore,

Thanks for the detailed information from you. After checking, I found the main reason might be because your account's role is not "organization full" admin. I suggest using the owner account to disable the cloud saving mode or raise your account's role to "organization full" admin.

Zyxel_Melen

Hi @danielefiore,

Could you help to enable Zyxel support for me to check?

Please go to Help (identified by a question mark icon at the upper right corner of Nebula portal) > Support Request > Zyxel support Access to enable and save.

danielefiore

hello i have just done it, i do not see the save button though

Zyxel_Melen

Hi @danielefiore,

Thanks for the detailed information from you. After checking, I found the main reason might be because your account's role is not "organization full" admin. I suggest using the owner account to disable the cloud saving mode or raise your account's role to "organization full" admin.