License question

Reg

I have two active licenses: UTM security pack with 38 days remaining, Nebula Pro pack with 9 days remaining. I have queued up (and currently showing deferred) the gold security pack. My question is when does the gold security pack (which I believes includes the Nebula pro pack license) go active? Is that in 9 days or 38 days? If 38 days, how do I bridge the gap of 1 month for the nebula pro pack license?

Zyxel_Melen

Hi @Reg,

Thank you for sharing this problem with us. Could you help to enable Zyxel support for me to check the license status?

Please check the FAQ below to enable Zyxel support request.

https://community.zyxel.com/en/discussion/17197/atp-flex-how-to-turn-on-support-request-on-nebula

Reg

I created case #240300585