[SCR] I can't find the SSID on my device after configuring WiFi 6E on SCR50AXE

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Zyxel_James
Zyxel_James Posts: 809 image  Zyxel Employee
Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
edited March 2024 in Other Topics

Scenario: Why I cannot find the SSID on my smartphone?

Answer:

Check if 6GHz WiFi is enabled for the SSID

Go to Monitor > Devices > Security router, scroll down to status

SCR50AXE - status - 6GHz.png

Go to Configure > Security router > SSID settings, and check if 6 GHz is included in band mode.

SCR50AXE - SSID setting - band mode - 6GHz.png

If still cannot find the SSID after confirming the SSID setting, please make sure your smartphone uses WiFi 6E network adapter.

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