FWA510 reboots/crashes after enabling 464xlat

SFriedr83

Hi,

I have an issue with FWA 510. I already tried to reset to factory settings with no success of solving the problem.

Right now I’m using 5G (NSA) via Telekom in Germany with the latest Firmware 1.17(ACGD.1)C0 on my FWA 510.

I’m living close to a 5G cell tower with direct sight to it and great signal indoors: My iPhone reaches 1,2Gbit down and 150Mbit up in speedtests. My FWA 510 reaches 950 Mbit down and 150Mbit up most of the time (downstream might be slightly limited because of my ethernet controller though) when using the same sim card. So the signal at home in general is just great.

If I’m using the IPv4 APN (internet.telekom) everything runs fine. I have to reboot the router after approximately 24h manually though because it looses WAN (due to IPv4 limitations of my provider I think) and unfortunately I was not able to find a way for sceduled reboots/reconnects. This is why I wanted to use IPv6.

If I’m using the IPv6 APN (internet.v6.telekom) everything (that is compatible with IPv6) runs fine until I want to enable 464xlat which I still need for some applications („Steam“ for example).

When I enable 464xlat the router starts to REBOOT after every 20min or so (within this time frame IPv4-only-applications like „Steam“ work though). Since it reboots I cannot get anything useful from the log.

Any solution for these 464xlat-related router-crashes?

Best regards

Zyxel_Kay

Hi @SFriedr83

Regarding the issue with your mobile router rebooting after enabling 464xlat, let's troubleshoot that. Firstly, could you confirm whether you have the network monitoring function enabled (Network Setting > Broadband > Cellular WAN)? If it's enabled, please try disabling it and see if the issue persists.

Additionally, if you would like to schedule reboots your mobile router, you can set it up in the following interface:

[Standalone mode] Device Local GUI > Maintenance > Reboot > Schedule Reboot

[Nebula Cloud mode] Site-wide > Devices > Mobile router

SFriedr83

Hi,

thanks for your reply.

The problem persists with network monitoring disabled. I have already tried this on my own. I have also tried disabling firewall, resetting the device and so on.

Unfortunately there is no scheduled reboot option (Nebula disabled) - I have owned many other routers and was already wondering why I could not find this option anywhere. I can just perform a reboot when I click on it.

Support already offered me to log into my device remotely. But since after every reboot it gets a new IP I did not see why this should work. The only thing I could do is enable 464xlat und make a video showing in which order the lights on my device blink.

Best regards

Zyxel_Kay

Hi @SFriedr83

Thank you for your update.

To further investigate your issue, could you please assist us by providing the configuration file of your mobile router? This will enable us to replicate the issue on our end and troubleshoot more effectively.

To download the configuration file, please follow these steps:

1. Navigate to the local GUI Maintenance > Backup/Restore.
2. Click the “Backup” button to save the current configuration file.
   

Once you have the configuration file saved, please send it to us via private message.

We appreciate your cooperation and will work diligently to resolve this issue for you.