No access to NCC for my Zyxel Cloud WiFi6 AX1800 Wireless Access Point

Zongul

i have already rebooted everything but the result is still the same. I also can not upgrade the firmware version. When I click on upgrade it goes back to the same suggestion page.

Zyxel_Nami

Hi @Zongul

To further assist with your issue, please let us know how you rebooted the AP, and where you clicked on the upgrade, is it the local web GUI? It would be helpful if you could share with us the screenshot of "suggestion page" mentioned above.

Besides, based on your description, we assume that your AP has been offline and couldn't connect to Nebula. To fix it, please follow the FAQ below:

https://community.zyxel.com/en/discussion/15161/how-to-check-the-cloud-control-status-when-ap-is-offline-on-nebula

Zyxel_Nami

Hi @Zongul

To further assist with your issue, please let us know how you rebooted the AP, and where you clicked on the upgrade, is it the local web GUI? It would be helpful if you could share with us the screenshot of "suggestion page" mentioned above.

Besides, based on your description, we assume that your AP has been offline and couldn't connect to Nebula. To fix it, please follow the FAQ below:

https://community.zyxel.com/en/discussion/15161/how-to-check-the-cloud-control-status-when-ap-is-offline-on-nebula