Two switches showing offline in nebula after NCC upgrade.

EntProFin

Hi we have over 10 GS-1920 switches. Now 2 switches are offline in nebula. I can still ping these 2 switches, and because of no complaints from users, i suppose those are also working. Also with all switches configurations are missing in NCC and when clicking edit button it opens some dissorted view. Tried with two different browsers. Whats happening?

Edit: only one organization seems to be affected, others are working as expected.

EckertS

We are facing a similar problem. All Switches are online and working, but none of them are configurable or show the status of the ports. This appears on several sites in our organization.

EckertS

The problem seems to be solved.

Zyxel_Melen

Hi @EntProFin & @EckertS,

We received other customers reporting this issue and it has been resolved.

EntProFin

Hi, yes configs are visible now, still 2 switches are offline in nebula but links are up and switches are replying. I am not onsite so i cant reboot them now.

Zyxel_Melen

Hi @EntProFin,

Could you help to enable Zyxel support request for me to check?

You may reference this post on how to enable Zyxel support request:

https://community.zyxel.com/en/discussion/17197/atp-flex-how-to-turn-on-support-request-on-nebula

And you may send me your org name in the private message.