Nebula Cloud Service Incident 2024-04-23, 03:33-12:09 (UTC+0)

Zyxel_CSO

Dear Nebula Users,

The system had some issues due to an incident.

Issue Started from:
2024-04-23 03:33 (UTC+0)

Resolved: 
2024-04-23 12:09 (UTC+0)

Issue Symptom & Risk:
1. Some users might not be able to receive email from Zyxel.
2. Some users could not log in to Nebula because they could not receive a 2FA email.

Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change. 

If you observe any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO

We apologize for any inconvenience this has caused.
Zyxel Nebula Support