How to collect diagnostic information from a Controller-managed AP via GUI?

Zyxel_Judy
Zyxel_Judy Posts: 1,896  Zyxel Employee
Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
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Objective:

To collect diagnostic information from a Zyxel AP managed by an AP controller, you will need to use the controller's web interface.

Step-by-Step Guide:

  1. Log into the AP Controller's Web GUI.
  2. Navigate to Maintenance > Diagnostics > Diagnostics tab > AP tab.
  3. Move the AP for which you need to collect the diagnostic file from the "Available APs" column to the "Selected AP" column.
  4. At the bottom of the page, click the "Collect Now" button.
  5. A pop-up window will appear showing the progress of the collection. Once the process is complete, click "Download" to save the diagnostic information.
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