Red internet light

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Johnzie
Johnzie Posts: 1

I cannot connect to the internet on my Nebula FAW510 router

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,013  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
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    Hi @Johnzie ,

    Could you confirm the color of the Cellular Signal Strength light located in the middle? Is it blue (indicating good signal) or green (indicating medium signal)?

    If the light is red, it signifies poor signal (steady red) or no signal (blinking red), which would result in no internet connection for your FWA510. In this case, please check the SIM card—it might be improperly configured, expired, need reinsertion, or be missing altogether.

    Additionally, if you're using a specific APN, ensure that the information is entered correctly on the local GUI. Remember, the fields are case-sensitive, so make sure the [Caps Lock] key is not activated.

    Be a Community MVP: Win a VIP Deal Dash on Your Next Zyxel Purchase!

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,013  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
    Options

    Hi @Johnzie ,

    Could you confirm the color of the Cellular Signal Strength light located in the middle? Is it blue (indicating good signal) or green (indicating medium signal)?

    If the light is red, it signifies poor signal (steady red) or no signal (blinking red), which would result in no internet connection for your FWA510. In this case, please check the SIM card—it might be improperly configured, expired, need reinsertion, or be missing altogether.

    Additionally, if you're using a specific APN, ensure that the information is entered correctly on the local GUI. Remember, the fields are case-sensitive, so make sure the [Caps Lock] key is not activated.

    Be a Community MVP: Win a VIP Deal Dash on Your Next Zyxel Purchase!

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