Problem with iPhone on Nebula wifi

sfesti

Dear Zyxel, I have a problem with a structure of this type: 
Nebula cc, nsg50, n.2 a.point nwa1123acv3 n.1 a.point nwa1123acv2 in Italy. 
I have had two clients from the USA. with o.s. Apple iOS and I were unable to connect
to wifi with dhcp. I checked later that they took the IP address 
as 169.254.165.68 instead of 192.168.10.xx.
Normally with Android I have no problems but with iOS Apple sometimes I can't get them 
to navigate. Do you have any suggestions?
Thanks in advance.

Stephen

Zyxel_Judy

Hi @sfesti ,

To address the issue of iOS devices not obtaining the relevant IP address when connecting to your Nebula WiFi network, please follow the provided troubleshooting steps:

• Reset network settings on client: Remove (forget or delete) the SSID profile from the client's Wi-Fi list. Then, attempt to reconnect to the network.
• DHCP issues: As you mentioned the iOS devices are getting a 169.254.x.x IP address - APIPA, this indicates a failure to obtain an IP address from the DHCP server. Please ensure your DHCP server is functioning correctly and has available IP addresses in the pool.
• DNS Issues: Verify that the DNS servers assigned by DHCP are accessible and functioning correctly. You can try setting a public DNS server like 8.8.8.8 on one of the affected iOS devices to see if it resolves the issue.

• iOS version: Upgrade the iOS to the latest version

You can also utilize the WiFi Aid feature to help identify the issue with the iOS client:

Resolve WiFi Connection Problems with Nebula's WiFi Aid Feature — Zyxel Community

If the issue persists, we kindly ask you to enable Zyxel support access and provide the following details so we can assist you further:

• The name of the Nebula organization and site
• The MAC address of the affected iOS device and the time it connected to the SSID

sfesti

Hi Judy, thanks for the reply. I'll try and I'll tell you. Thanks again. @sfesti

Zyxel_Judy

Hi @sfesti ,

To address the issue of iOS devices not obtaining the relevant IP address when connecting to your Nebula WiFi network, please follow the provided troubleshooting steps:

• Reset network settings on client: Remove (forget or delete) the SSID profile from the client's Wi-Fi list. Then, attempt to reconnect to the network.
• DHCP issues: As you mentioned the iOS devices are getting a 169.254.x.x IP address - APIPA, this indicates a failure to obtain an IP address from the DHCP server. Please ensure your DHCP server is functioning correctly and has available IP addresses in the pool.
• DNS Issues: Verify that the DNS servers assigned by DHCP are accessible and functioning correctly. You can try setting a public DNS server like 8.8.8.8 on one of the affected iOS devices to see if it resolves the issue.

• iOS version: Upgrade the iOS to the latest version

You can also utilize the WiFi Aid feature to help identify the issue with the iOS client:

Resolve WiFi Connection Problems with Nebula's WiFi Aid Feature — Zyxel Community

If the issue persists, we kindly ask you to enable Zyxel support access and provide the following details so we can assist you further:

• The name of the Nebula organization and site
• The MAC address of the affected iOS device and the time it connected to the SSID

sfesti

Hi Judy, thanks for the reply. I'll try and I'll tell you. Thanks again. @sfesti