How to resolve iOS devices get a 169.254.xx.xx IP on AP connection?
Options
![Zyxel_Judy](https://us.v-cdn.net/6029482/uploads/defaultavatar/nN4PAQRO7TCNP.jpg)
Zyxel_Judy
Posts: 1,219
Zyxel Employee
![](https://us.v-cdn.net/6029482/uploads/userpics/FN0BI9T10CTX/n6O940IZ5DEW6.png)
![First Anniversary](https://us.v-cdn.net/6029482/uploads/badges/SJKCAIG91R5S.png)
![10 Comments](https://us.v-cdn.net/6029482/uploads/badges/818CA6MI9BTU.png)
![Friend Collector](https://us.v-cdn.net/6029482/uploads/badges/HNJASEUSC535.png)
![First Answer](https://us.v-cdn.net/6029482/uploads/badges/OV6XOPPO8V59.png)
in Other Topics
Scenario
Android devices can successfully connect to the AP’s SSID and obtain valid IP addresses. However, iOS devices occasionally fail to connect properly and are assigned IP addresses in the 169.254.xx.xx range.
Solution
To address the issue of iOS devices not obtaining the relevant IP address when connecting to your Nebula WiFi network, please follow the provided troubleshooting steps:
- Reset network settings on client: Remove (forget or delete) the SSID profile from the client's Wi-Fi list. Then, attempt to reconnect to the network.
- DHCP issues: As you mentioned the iOS devices are getting a 169.254.x.x IP address - APIPA, this indicates a failure to obtain an IP address from the DHCP server. Please ensure your DHCP server is functioning correctly and has available IP addresses in the pool.
- DNS Issues: Verify that the DNS servers assigned by DHCP are accessible and functioning correctly. You can try setting a public DNS server like 8.8.8.8 on one of the affected iOS devices to see if it resolves the issue.
- iOS version: Upgrade the iOS to the latest version
You can also utilize the WiFi Aid feature to help identify the issue with the iOS client:
Resolve WiFi Connection Problems with Nebula's WiFi Aid Feature — Zyxel Community
If the issue persists, we kindly ask you to enable Zyxel support access and contact to Zyxel support and provide the following details so we can assist you further:
- The name of the Nebula organization and site
- The MAC address of the affected iOS device and the time it connected to the SSID
Share yours now!
Judy
0
Categories
- All Categories
- 413 Beta Program
- 2.3K Nebula
- 192 Nebula Ideas
- 87 Nebula Status and Incidents
- 5.3K Security
- 142 USG FLEX H Series
- 253 Security Ideas
- 1.3K Switch
- 75 Switch Ideas
- 993 Wireless
- 51 Wireless Ideas
- 6.1K Consumer Product
- 231 Service & License
- 362 News and Release
- 74 Security Advisories
- 23 Education Center
- 5 [Campaign] Zyxel Network Detective
- 2.6K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 101 About Community
- 67 Security Highlight