Why my client didn’t detect the AP broadcast SSID?

Zyxel_Judy Posts: 989  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer

SSID is the name of a Wi-Fi network that helps users identify and connect their devices. In some cases, the SSID is not broadcasted, or your device may not detect the SSID. This FAQ offers guidance and solutions to troubleshoot the issue.

Verify that the SSID is Enabled

Navigate to: Configuration > Wireless > AP management

The SSID may not be enabled on both the 2.4GHz and 5GHz bands.

Solution: Choose 1 SSID at least and click Apply.

Check whether SSID Schedule is enabled

In case SSID Schedule is enabled, the SSID will only be broadcasted during the scheduled time.

For example, with the given SSID schedule, the SSID will not be broadcast on Monday and Tuesday from 00:00 to 08:00 and 18:00 to 24:00, and all day on Saturday and Sunday.

Navigate to: Configuration > Object > AP Profile > SSID > SSID List

Solution: Disable the schedule or adjust the SSID available time and click OK.

Confirm if SSID is hidden

If the "Hide this SSID" option is selected, you can still connect to the SSID, but it will not be visible in the list of available networks.

Navigate to: Configuration > Object > AP Profile > SSID > SSID List

Solution: Untick Hidden SSID, click OK.

If you wish to keep the "Hide this SSID" option, choose "Other Network" on your client SSID list and input the SSID name and security info.

Check AP connect to the unsuitable power

Wi-Fi networks on the WAX650S, NWA220AX-6E, WAX620D-6E… are turned off automatically when it is connected to a device that supplies power using IEEE 802.3af PoE.

Solution: Check the device's label sticker or the datasheet in the Download library and use the appropriate power type for your AP。

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