Nebula Cloud Service Incident 2024-05-14 06:00 - 05-16 10:50 (UTC+0)

Options
Zyxel_CSO
Zyxel_CSO Posts: 396  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer

Dear Nebula Users,

The system had some issues due to an incident.

Issue Started from:
2024-05-14 06:00 (UTC+0)

Resolved:

2024-05-16 10:50 (UTC+0)

Issue Symptom & Risk:

  1. Partially users cannot access to "nebula.zyxel.com". The browser's error message shows "The website cannot be reached Check for a typo in nebula.zyxel.com. DNS_PROBE_FINISHED_NXDOMAIN".
  2. Partially users cannot use Nebula APP. The APP shows "URLSessionTask failed with error: A server with the specified hostname could not be found".

Workaround:

You can change your DNS server to google DNS to reslove domian and access "nebula.zyxel.com".

For the Windows PC, please reference this video.

Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change.

If you observe any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO.

We apologize for any inconvenience this has caused.
Zyxel Nebula Support

Comments

  • Zyxel_CSO
    Zyxel_CSO Posts: 396  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Options

    Dear Nebula Users, 

    The incident has been resolved.

    Resolved:

    2024-05-16 10:50 (UTC+0)