How to create ticket through Marketplace?

Options
Zyxel_Ivan
Zyxel_Ivan Posts: 265  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer

If you encounter a problem with the licenses, orders, and payment, follow the path below to create a ticket to reach Zyxel Support's help!

Step 1: Navigate to the "Help" button at the upper right corner, and choose "Contact US"

Step 2: Please fill in the order ID share you're questions and the screenshot(nice to have) with us, and click "Send Message"

Step 3: You'll see a notice to let you know the ticket is created successfully.

And then, you can check the records through "Message History."

Here you can see the ticket you've raised through Marketplace.

After click the ticket number, system will display the detail of the ticket.