How to create ticket through Marketplace?

Zyxel_Ivan
Zyxel_Ivan Posts: 309  Zyxel Employee
Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
edited January 7 in Service & License FAQ

If you encounter a problem with the licenses, orders, and payment, follow the path below to create a ticket to reach Zyxel Support's help!

Step 1: Navigate to the "Help" button at the upper right corner, and choose "Contact Us"

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Step 2: Please fill in the order ID share you're questions and the screenshot(nice to have) with us, and click "Send Message"

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Step 3: You'll see a notice to let you know the ticket is created successfully.

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And then, you can check the records through "Message History."

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Here you can see the ticket you've raised through Marketplace.

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After click the ticket number, system will display the detail of the ticket.

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