Where should I send the RMA request when there is the faulty device?

Zyxel_Chris

In some rare situations, such as a power surge or other reasons causing the device not to power up, you might need to go through the RMA process. Please use the following information for further assistance.

https://support.zyxel.eu/hc/en-us/requests/new?ticket_form_id=360000009533

Note: If you have a device that shows after the warranty check that it has no warranty anymore and you can prove that you purchased the device within the last two years, You can still take advantage of the RMA process by providing a copy of the invoice to us within the RMA Form