Upgrading Device License to PRO from Active PLUS License

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Hello,

right now our organization is in Plus Pack status because of a switch which has a Nebula Plus Pack license (all other devices have a Nebula Professional Pack one). We have bought and assigned a Nebula Professional Pack license to it but the Nebula Plus Pack one is already active and no upgrade organization type option seems to be available on the Nebula licensing menu.

Is it possible to switch to the new license and upgrade the organization type or do we have to wait for the active license to expire? If it's possible, how can we do so?

Thanks,

Simone

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,812  Zyxel Employee
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    Hi @sengineering,

    The process is done. Your organization is Pro Pack org now.

    Zyxel Melen

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,812  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @sengineering,

    We can help to upgrade to Pro pack organization.

    Could you help to enable Zyxel support for me to check? I will check if the organization status and the license status after upgrade. Please go to Help (identified by a question mark icon at the upper right corner of Nebula portal) > Support Request > Zyxel support Access to enable and save.

    Zyxel Melen

  • sengineering
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    Hi Melen,

    I've enabled the support access on Nebula. Tell me if you need anything else.

    Thanks,

    Simone

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,812  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
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    Hi @sengineering,

    The process is done. Your organization is Pro Pack org now.

    Zyxel Melen

  • sengineering
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    Many thanks @Zyxel_Melen.

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