How to restart the call home process
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Zyxel_Kevin
Posts: 981 
Zyxel Employee
Zyxel Employee
in Maintenance
Scenario:
You noticed that Nebula shows the device is disconnected even though the network is normal. This could be due to some reasons causing the call home to fail.
Workaround:
1)log in by SSH and perfom the following CLI.
usgflex200h> cmd debug nebula callhome restart
And please contact Zyxel support to investigate the cause.
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