No System/Security Logs on premise on 5G router linked to Nebula

GiuseppeR

Hello everyone,

I cannot see logs when I remotely connect to indoor/outdoor 5G router managed by Nebula.

Below you can see the error:

Zyxel_Kay

Hi @GiuseppeR

As discussed in our private message, the issue you're experiencing is related to the browser.

If anyone else encounters a similar problem, please try the following steps:

1. Upgrade your browser to the latest version.
2. Clear your browser cache.
3. Disable any browser extensions.

These steps should help resolve the issue.

Zyxel_Kay

Hi @GiuseppeR

To gain a clearer understanding of your issue, could you please enable Zyxel Support on your Nebula Control Center (CC) and provide us with your organization and site name? This will help us look into your devices directly.

Thank you.

GiuseppeR

Hi @Zyxel_Kay

you have a PM with details about that request. See you soon

Zyxel_Kay

Hi @GiuseppeR

Thanks for sharing the information via PM.

Upon reviewing your site and testing the 💎 Remote configuration tool on your Nebula device, we noticed that the System/Security log appears normally. For more details, please refer to the attached video in the PM.

Could you please try again and check if the issue persists on your end? If it does, please help us by providing a screen recording using this tool: https://jam.dev/s .

Thank you.

Zyxel_Kay

Hi @GiuseppeR

As discussed in our private message, the issue you're experiencing is related to the browser.

If anyone else encounters a similar problem, please try the following steps:

1. Upgrade your browser to the latest version.
2. Clear your browser cache.
3. Disable any browser extensions.

These steps should help resolve the issue.