Lost Nebula access

itm_support

Hello, we lost our Nebula access, today both browser and mobile Nebula apps show only welcome screen. Our organizations and sites are gone. How to solve this and regain access?

(Message to Zyxel_CSO sent, please feel free to delete this post, I can't see how to delete it myself)

Zyxel_Kay

Hi @itm_support

We have resolved your issue. We apologize for any inconvenience caused. Please sign in to your Zyxel Account to check the status of your Nebula CC. If you require further assistance, please don't hesitate to contact us.

Thank you!

Zyxel_Kay

Hi @itm_support

Thank you for reaching out.

Could you please provide us with the names of your organization and site? This information will help us investigate the issue further.

Additionally, could you let us know if you made any changes to your Nebula organization recently, such as updating the email address or any other modifications? This could help us understand the cause of the issue.

itm_support

Hello, thanks for your reply. We have opened support ticket, see

https://support.zyxel.eu/hc/requests/444495

(This is my first usage of ZyXEL Community or Support, so I was not sure what is the correct way to report this kind of problems, sorry for duplicate messages. VK)

Zyxel_Kay

Hi @itm_support

Thank you for providing the ticket information.

After reviewing your account in our backend system, we identified that your account email was changed on July 2nd. It appears there's an issue with your account that we are currently addressing. Once resolved, we will notify you promptly.

Thank you for your patience.

Zyxel_Kay

Hi @itm_support

We have resolved your issue. We apologize for any inconvenience caused. Please sign in to your Zyxel Account to check the status of your Nebula CC. If you require further assistance, please don't hesitate to contact us.

Thank you!