New Nebula app not able to log in

saltet

The updated app are not working on my iPad. Wen trying to log in I can not switch to numbers which I have part of my password.

Zyxel_Kay

Hi @saltet

Thank you for sharing your iPad details.

Based on your information, we've tested the Nebula Mobile App (version 18.02) login process on an iPad running iPadOS 17.5.1, and we didn't encounter the issue you mentioned.

Since the Nebula Mobile App is optimized for mobile devices, we recommend using a web browser on your tablet to access the Nebula website instead.

Zyxel_Kay

Hi @saltet

Please follow these troubleshooting steps and check if the issue persists:

1. Ensure your Nebula Mobile App is updated to the latest version (18.02).
2. Close all background applications on your iPad.
3. Restart your iPad and try accessing the Nebula Mobile App again.

If the issue continues, please provide us with the following information:

1. Your iPad model and iPad OS version.
2. A screen recording of the issue. You can share this with us via private message.

Thank you for your cooperation.

saltet

Thanks for your comments.
when doing as suggested I was not successful to log in. I only got a blank page

But I open my account through my Zyxel -on my iPad -and their I was directed to the app and then it works.
now I can log in.

I have a iPad with 17.5.1 and iPad Pro 12,9 third generation.

Zyxel_Kay

Hi @saltet

Thank you for sharing your iPad details.

Based on your information, we've tested the Nebula Mobile App (version 18.02) login process on an iPad running iPadOS 17.5.1, and we didn't encounter the issue you mentioned.

Since the Nebula Mobile App is optimized for mobile devices, we recommend using a web browser on your tablet to access the Nebula website instead.