Grey Icon with lock on Smart Mesh settings

GiuseppeR · July 14

Hello everyone,

I'm curious about the reason why there is an icon with a lock on it greyed out on Smart Mesh settings:

On other Sites I have it green.

Which is its function?

Zyxel_Judy · July 23

We have fixed the issue with the lock icon on the Smart Mesh configuration. Please check your site and confirm that it is resolved.

Zyxel_Judy · July 15

Hi @GiuseppeR ,

The greyed-out lock icon on the Smart Mesh settings indicates that the Smart Mesh setting of this access point (AP) follows the configuration specified in the global Smart Mesh settings under Configure > Access points > AP & port setting.

If the icon is green on other sites, it means the Smart Mesh setting of those APs does not follow the global Smart Mesh configuration.

GiuseppeR · July 15

Hello @Zyxel_Judy

I'm sorry but I don't understand the point, I think there is a bug in Nebula.

I have a grey icon (so the AP follows "global Smart Mesh settings under Configure > Access points > AP & port setting") and green icon (so the AP does not follow "global Smart Mesh settings under Configure > Access points > AP & port setting") at the same time as seen below

________________

Company A, LITE60 as root.

This is the situation of both APs linked to it:

I cannot click on that grey icon.

To have that green lock on I have to switch off previous virtual switch:

Looking into AP settings I have:

So it seems that it has a logic that follows your guide.

________________

Company B, no firewall or security router.

I have a cable linked AP to router (model NWA1123-AC PRO) to start a mesh network with that view:

How it is possible to have both virtual switch on?

But, adding to this, I have a pair of APs with the grey/green icon and their behaviour seems strange.

I clicked on the green lock you see below and saved its preferences:

So now I have this view on the AP named "AP_PT_Ingresso":

To have it green again I have to follow the same steps seen in Company A.

The other AP always inside Company B has this view:

As you can see I have a pair of APs (model NWA1123ACv3) offline. Maybe that is causing this chaos?

Company B has the same config as Company A under AP & port section:

I'm at your disposal

Zyxel_Judy · July 17

Hi @GiuseppeR ,

Thank you for your screenshot.

Regarding the behavior of your "Company B" site, we have confirmed an issue with the smart mesh lock button. We will investigate further and inform you of any findings.

As you can see I have a pair of APs (model NWA1123ACv3) offline. Maybe that is causing this chaos?

We believe that when testing the issue, there is the step of disabling the global Smart Mesh settings under Configure > Access Points > AP & Port Setting led to the AP's smart mesh being turned off, causing the Repeater AP to go offline. Once you enable Smart Mesh again, the AP should come back online.