Grey Icon with lock on Smart Mesh settings

GiuseppeR
GiuseppeR Posts: 250  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

Hello everyone,

I'm curious about the reason why there is an icon with a lock on it greyed out on Smart Mesh settings:

On other Sites I have it green.

Which is its function?

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,494  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @GiuseppeR ,

    We have fixed the issue with the lock icon on the Smart Mesh configuration. Please check your site and confirm that it is resolved.

    Engage in the Community, become an MVP, and win exclusive prizes!

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All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,494  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @GiuseppeR ,

    The greyed-out lock icon on the Smart Mesh settings indicates that the Smart Mesh setting of this access point (AP) follows the configuration specified in the global Smart Mesh settings under Configure > Access points > AP & port setting.

    If the icon is green on other sites, it means the Smart Mesh setting of those APs does not follow the global Smart Mesh configuration.

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  • GiuseppeR
    GiuseppeR Posts: 250  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
    edited July 15

    Hello @Zyxel_Judy

    I'm sorry but I don't understand the point, I think there is a bug in Nebula.

    I have a grey icon (so the AP follows "global Smart Mesh settings under Configure > Access points > AP & port setting") and green icon (so the AP does not follow "global Smart Mesh settings under Configure > Access points > AP & port setting") at the same time as seen below

    ________________

    Company A, LITE60 as root.

    This is the situation of both APs linked to it:

    I cannot click on that grey icon.

    To have that green lock on I have to switch off previous virtual switch:

    Looking into AP settings I have:

    So it seems that it has a logic that follows your guide.

    ________________

    Company B, no firewall or security router.

    I have a cable linked AP to router (model NWA1123-AC PRO) to start a mesh network with that view:

    How it is possible to have both virtual switch on?

    But, adding to this, I have a pair of APs with the grey/green icon and their behaviour seems strange.

    I clicked on the green lock you see below and saved its preferences:

    So now I have this view on the AP named "AP_PT_Ingresso":

    To have it green again I have to follow the same steps seen in Company A.

    The other AP always inside Company B has this view:

    As you can see I have a pair of APs (model NWA1123ACv3) offline. Maybe that is causing this chaos?

    Company B has the same config as Company A under AP & port section:

    I'm at your disposal

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,494  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited July 17

    Hi @GiuseppeR ,

    Thank you for your screenshot.

    Regarding the behavior of your "Company B" site, we have confirmed an issue with the smart mesh lock button. We will investigate further and inform you of any findings.

    As you can see I have a pair of APs (model NWA1123ACv3) offline. Maybe that is causing this chaos?

    We believe that when testing the issue, there is the step of disabling the global Smart Mesh settings under Configure > Access Points > AP & Port Setting led to the AP's smart mesh being turned off, causing the Repeater AP to go offline. Once you enable Smart Mesh again, the AP should come back online.

    Engage in the Community, become an MVP, and win exclusive prizes!

    https://bit.ly/Community_MVP

  • GiuseppeR
    GiuseppeR Posts: 250  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hello @Zyxel_Judy

    if you need to access the Company B to investigate the issue, please let me know.

    Now I see this, the APs are online but there still the double green switch:

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,494  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @GiuseppeR ,

    We were able to reproduce the issue on our end, so accessing your Company B site is not necessary.

    Please await our update on this matter.

    Engage in the Community, become an MVP, and win exclusive prizes!

    https://bit.ly/Community_MVP

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,494  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @GiuseppeR ,

    We have fixed the issue with the lock icon on the Smart Mesh configuration. Please check your site and confirm that it is resolved.

    Engage in the Community, become an MVP, and win exclusive prizes!

    https://bit.ly/Community_MVP

  • GiuseppeR
    GiuseppeR Posts: 250  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hello @Zyxel_Judy

    great as usual:

    Have a nice day

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