NWA50AX - Set up a 2.4 GHz wi-fi network

ClaudioLessa

I need help! I bought the Zyxel Access Point NWA50AX. I connected it to my router and plugged it in. After a while, the green light was blinking, as expected. I the followed the instructions and typed 1.1.1.1 on the browser (I use Chrome with my Mac Studio) to start setting it up (or configuring it). I was sent to a Cloudflare free app that is supposed to make the internet safer, not to the place it was supposed to go as indicated on your video. While checking my System Settings, the only Zyxel I found was a Zyxel-6C7C on the list (not the NWA50AX). I tried typing the IP address that was shown (192.168.40.181) and it didn't work either. I need the access point to set up a 2.4 GHz wi-fi network in order to have my security cameras working. My router only works with 5G and I was told I would need an access point in order to establish a 2.4 GHz network to connect my cameras. Please respond with step-by-step instructions on how to proceed at your earliest convenience. My name is Claudio Lessa and my e-mail is claudiolessa8@gmail.com. Thank you for you attention and cooperation regarding this issue (actually a technical nightmare).

Zyxel_Nami

Hi @ClaudioLessa,

Thank you for reaching out about setting up your Zyxel NWA50AX AP. Let's go through this process step-by-step:

First, let's address the issues:

• The SSID "Zyxel-6C7C" should be the SSID of your NWA50AX. Please check the MAC address on the bottom label of the device to see if the last 4 digits are 6C7C.
• After ensuring that your Mac device connects to this SSID, enter 1.1.1.1 in the browser to access the web GUI.

⇒ Above is the step to configure the NWA50AX on its web GUI.

However, you may opt for cloud management using Nebula, which is more convenient. Here is a guideline on how to register the AP on Nebula Cloud Center (NCC):

https://community.zyxel.com/en/discussion/14395/how-to-register-access-point-to-nebula

After successfully registering the AP on NCC, please follow the FAQ below to configure the 2.4 GHz network for NWA50AX.

https://community.zyxel.com/en/discussion/24350/i-need-a-2-4-ghz-network-how-to-configure-it-on-nwa50ax-nebula

Please let us know if there are any further concerns.

Zyxel_Nami

Hi @ClaudioLessa,

Thank you for reaching out about setting up your Zyxel NWA50AX AP. Let's go through this process step-by-step:

First, let's address the issues:

• The SSID "Zyxel-6C7C" should be the SSID of your NWA50AX. Please check the MAC address on the bottom label of the device to see if the last 4 digits are 6C7C.
• After ensuring that your Mac device connects to this SSID, enter 1.1.1.1 in the browser to access the web GUI.

⇒ Above is the step to configure the NWA50AX on its web GUI.

However, you may opt for cloud management using Nebula, which is more convenient. Here is a guideline on how to register the AP on Nebula Cloud Center (NCC):

https://community.zyxel.com/en/discussion/14395/how-to-register-access-point-to-nebula

After successfully registering the AP on NCC, please follow the FAQ below to configure the 2.4 GHz network for NWA50AX.

https://community.zyxel.com/en/discussion/24350/i-need-a-2-4-ghz-network-how-to-configure-it-on-nwa50ax-nebula

Please let us know if there are any further concerns.

Zyxel_Nami

Hi @ClaudioLessa,

How is everything going?

Please let us know if you have any further concerns.