AP Regristration in Nebula Failed

juriB

hi i have 2 AP NWA1123 ACV2 from Kleinanzeigen.de infortunaly the AP dont have QR Code for regristration and the Portal say registred for other User

Can Help me ?

AP1 <Content has been removed due to privacy concerns.>

AP2 <Content has been removed due to privacy concerns.>

Thanks

best regards Juri

Zyxel_Kay

Hi @juriB

We have received your verification document via private message and have successfully unregistered the device from the previous account. You can now register the device to your Nebula organization. Please verify.

Zyxel_Kay

Hi @juriB

Thank you for reaching out.

Upon reviewing your device details, it appears that AP1 is already registered to your account. Could you please confirm if you would like to register AP2 to the same account?

For privacy reasons, we have recorded the device MAC and S/N but have removed them from the post.

Looking forward to your confirmation.

juriB

yes thats are fine Thanks !!!

best regards Juri

Zyxel_Kay

Hi @juriB

If you still need assistance with registering your AP2, please let us know.

juriB

AP 2 dont works serial <Content has been removed due to privacy concerns.> used by a other user

Zyxel_Kay

Hi @juriB

To verify ownership of this AP, could you please provide the necessary documentation? Specifically, we need a photo of the device showing the MAC address and serial number, as well as the purchase invoice from Kleinanzeigen.de.

For privacy reasons, please send this information via private message.

Once we’ve confirmed your ownership, we’ll assist with unregistering the device from the previous account.

Thank you!

Zyxel_Kay

Hi @juriB

We have received your verification document via private message and have successfully unregistered the device from the previous account. You can now register the device to your Nebula organization. Please verify.

juriB

Hi Kay i have other 3 ap 1123axv2 with registration failed

i can send xou the serials ?

Zyxel_Kay

Hi @juriB

I have received your AP information and invoice via private message.

The devices have been unregistered from the previous account, and you can now register them to your Nebula organization.