Zyxel FWA510 fan making consistent noise

jj_1122

Hello,

It has been 10 days now since I received this router.

It was all good until last night when the router started making consistent noise.

I believe it is a fan who is consistently running. It needs to restart to stop that noise.

It is all quiet for a few hours after the restart and then there is a consistent hissing sound.

It is fairly audible during night time.

I am thinking of sending this device back to Amazon.

The temperature is normal in the room where the router is placed.

The firmware was upgraded to the latest version after receiving the router.

There is No stress testing going on and only 4 devices on the router with less than average traffic.

Regards.

Zyxel_Judy

Hi @jj_1122 ,

We have confirmed there is noise when using this FWA510.

Please click this RMA link to initiate the RMA process. Thank you!

Zyxel_Judy

Hi @jj_1122 ,

Is it possible to send us a video of the FWA510 when it starts making consistent noise? We'll provide an update after reviewing the video.

jj_1122

Hi, Please find the link below. Thanks.

https://photos.app.goo.gl/1WtBkSJccE5aJsmo8

Zyxel_Judy

Hi @jj_1122 ,

We have confirmed there is noise when using this FWA510.

Please click this RMA link to initiate the RMA process. Thank you!

MadsC84DK

i am experiencing the same issue. What is the solution?

Zyxel_Judy

Hi @MadsC84DK ,

We have received your request. Please continue the discussion in this thread:

noisy zyxel nebula fwa510 — Zyxel Community

Bestbay

Rumore modem.zip

I have the same problem. I bought it a couple of days ago. I came home from my trip. and I was setting up. after about an hour that was on. it started making this noise and it's quite annoying.

Zyxel_Judy

Hi @Bestbay ,

If your FWA510 is experiencing this noise issue, please use the RMA link to begin the return merchandise authorization process.