ATP 500 bundled license pause

macweb

Hi

We've got an unconfigured ATP500 as emergency device for our clients. 2 weeks ago we used this device for an internal training. Therefore we had to activate it in our portal.

Is it possible to stop the countdown for the bundled 1 year gold license while still in the 30 day test period?

We just want to erase it and put it back to its "emergency jumpseat".

Thanks
Thierry

Zyxel_Melen

Hi @macweb,

Could you share the MAC address & serial number for me to check first? I will DM you for the request.

macweb

Hi Melen

here it is:

<delete since privacy>

Zyxel_Melen

Hi @macweb,

Thanks for the information. Since privacy, I have deleted it from your comment. I'm checking with my team and will update you once I have further information.

Zyxel_Melen

Hi @macweb,

Please check your community message box, I have sent you a message to update your request.