Why is the "Gold Security Pack" on my FLEX 200 shown as deferred?

Posts: 1,726  Zyxel Employee
Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
edited August 2024 in Service & License FAQ

Scenario:

I purchased a "Gold Security Pack" linked to one of my FLEX 200 devices. However, it's shown as "Deferred" on the Zyxel dashboard and doesn't seem to be activated.

Root Cause:

In most cases, this occurs because an existing Nebula Pro 30-day trial/ standard license, or UTM license still has days remaining until expiration. As a result, the Gold Security Pack (GSP) license remains in a deferred status.

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