USG Flex200H license issue

GiuseppeR

Hello,

I upgraded to 1.21 firmware and added this 200H to my Nebula site but I cannot see its licensing working:

While on Nebula I see a month of TRIAL activated:

Is there any known issue about that?

I would like to pair SecuReporter and test services before deploying it on the field.

Zyxel_Melen

Hi @GiuseppeR,

Update: Your issue is that the device was set to the beta registration server for the beta program. Our engineer has helped to change to the production server and everything is fine now.

Zyxel_Melen

Hi @GiuseppeR,

Have you refreshed the license status page on H GUI? If you have but the status is still the same status, please provide remote access for me to check. I will DM you to ask for remote access.

GiuseppeR

Hello @Zyxel_Melen

yes I had. As you can see I have issues also with SecuReporter:

Would you like that I open a ticket from Nebula account linking to this post on the forum?

Zyxel_Melen

Hi @GiuseppeR,

You may choose the method you like, but please note that we need to log in to your H series with a local admin account to check this issue.

GiuseppeR

Hello @Zyxel_Melen

after half day of being online it seems to be stuck with the syncronization about TRIAL license from Nebula, also in this moment I see this screenshot when logging in remotely.

If I try to scan the QR code, it tells me that the device is already registered in Nebula.

Zyxel_Melen

Hi @GiuseppeR,

Update: Your issue is that the device was set to the beta registration server for the beta program. Our engineer has helped to change to the production server and everything is fine now.

GiuseppeR

Hello @Zyxel_Melen

I confirm to have the solution working properly, thanks a lot as usual for your support.