What is the Minimum Internet Speed setup for SCR 50AXE on Nebula?
Zyxel_Jerry
Posts: 1,318 Zyxel Employee
For the SCR 50AXE to successfully come online on Nebula, we recommend a WAN speed of at least 10-20 Mbps. While some users have experienced difficulty at lower speed , upgrading to a higher speed (e.g., 50 Mbps) resolved the issue. Therefore, to ensure a smooth registration and synchronization process, a higher speed connection is advisable.
If users continue to experience issues despite having sufficient speed, they could verify the following:
- Verify that the internet speed is at least 10-20 Mbps.
- Ensure the Ethernet cable between the ISP modem and the SCR 50AXE is functioning.
- Reboot both the ISP modem and the SCR 50AXE.
- Check if the ISP modem has an active internet connection.
- Determine if the disconnection is specific to Nebula or a broader network issue.
For immediate support, refer to the detailed steps and discussions on our community forum or reach out to Zyxel support.
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