Zyxel EX5601-T1 router

mattyexpress

Hi, I have the Zyxel EX5601-T1 router. However, there's been a problem with settings whereby the buttons aren't working on the parental controls. I click them but nothing happens. Can you help please? thanks

tonygibbs16

Hi @mattyexpress

Welcome to the forum.

I suggest that you check that the slider to enable Parental Controls is slid to the right as shown in the following extract in the user guide, available at https://spdl.zyxel.com/EX5601-T0/user_guide/EX5601-T0_OPAL-Series%20%28EX5601-T0%29_UG_V5.15-5.70_Ed17.pdf linked from https://www.zyxel.com/service-provider/emea/en/products/ethernet-cpe/ethernet-iads/ex5601ex5600-t-series

If this does not work, then the suggestions from Marlene495Hadley above are sensible ones.

Kind regards,

Tony