Nebula email notifications: often seeing them reversed

GiuseppeR

It happens very often that the system notifications sent by Nebula via email are reversed: as you can see I received the online return BEFORE the offline notification.
Considering that I rebooted an appliance I expected to see offline email BEFORE the other ones.

Please let me say that I checked the mail sorting system before opening this thread 😎

Zyxel_Kay

Hi @GiuseppeR

After reviewing this case, since the device's online and offline timeframes were very close, which caused this outcome. We will introduce an enhancement in the future so that when both online and offline notifications occur at the same time, the offline notification will be sent first.

Zyxel_Kay

Hi @GiuseppeR

Please save the relevant emails and send them to us via private msg. We require the detailed information contained in those emails.

Thank you for your assistance!

Zyxel_Kay

Hi @GiuseppeR

After reviewing this case, since the device's online and offline timeframes were very close, which caused this outcome. We will introduce an enhancement in the future so that when both online and offline notifications occur at the same time, the offline notification will be sent first.