UAG50 error loading login page
Hi There, for a couple of days it has no longer been possible to authenticate with the internal login page. Redirect to 1.1.1.1 says error loading page. By disabling authentication, clients can connect to the Internet without errors. The login page preview looks ok and all other parameters are also the same.
I've tried resetting/reconfiguring the device with no luck. Any ideas? Thanks in advance for any suggestion
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Hi @Caroll, device is in place since 2017 and nothing is changed. UAG doesn't show any error. Everything seems working well, but clients can't see login page. In the afternoon i'll try a deeper investigation.
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Update: after some tests at the customer site, everything works fine except Mac devices with ios18 update. Those devices do not redirect to the login page.
But if the address 1.1.1.1 is manually typed into the address bar, the login page is displayed correctly.
At the moment this is the only workaround i've found.
Zyxel Team, ideas? (maybe a new firmware… nope, right?)
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Hi @Fred_77
We’ve encountered similar issues where some users experienced difficulties with captive portal redirects on iPhone devices. A workaround that often helps is trying to access a website like
, which can trigger the captive portal more reliably.For Apple devices, there's a feature called Captive Network Assistant that sometimes interferes with the redirect process. You might want to disable this feature temporarily and see if that resolves the issue.
For more insights on iOS devices not automatically showing the captive portal, you can check out this forum thread:
Additionally, please ensure that your UAG50 is running the latest firmware version: UAG50_Firmware_3.00(AAZP.1)C0.zip. As the UAG50 has reached its end-of-life(EOL) status, there won’t be further development updates, so any compatibility issues due to newer technology may not be addressed through firmware enhancements.
Kay
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