ATP500 random reboot
Good morning I have an ATP 500 with the latest firmware installed V5.39(ABFU.0) that performs random reboot every 3-4 days about.
Fortunately it happens at night or on Sunday, however it happened once during working hours, obviously crashing the entire company network (vlan, connectivity, etc.)
I tried to understand what the problems may be but I did not find anything, anyone had the same problem? Is this firmware problem?
I have a USB memory to save the logs, so I can also keep track of random reboots.
All Replies
-
To better understand your issue, could you kindly collect the diagnostic file from your device for further troubleshooting?
You can follow the steps in this post to gather the file:
Kay
See how you've made an impact in Zyxel Community this year!
0
Categories
- All Categories
- 415 Beta Program
- 2.4K Nebula
- 146 Nebula Ideas
- 96 Nebula Status and Incidents
- 5.7K Security
- 262 USG FLEX H Series
- 271 Security Ideas
- 1.4K Switch
- 74 Switch Ideas
- 1.1K Wireless
- 40 Wireless Ideas
- 6.4K Consumer Product
- 249 Service & License
- 387 News and Release
- 84 Security Advisories
- 29 Education Center
- 10 [Campaign] Zyxel Network Detective
- 3.5K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 85 About Community
- 73 Security Highlight