Problem with registration of device on Nebula. Wrong model of device

Santin

Hi.

There was a problem registering the device with Nebula. When entering the MAC and Serial number, the model is determined to be ATP200, although it should be APT800. What could be the problem?

Zyxel_Melen

Update: The issue was solved by correcting the wrong data.

Zyxel_Melen

Hi @Santin,

Could you provide the detail information for me to check? I will send you a private message to collect these information.

Zyxel_Melen

Update: The issue was solved by correcting the wrong data.