Problem with registration of device on Nebula. Wrong model of device

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Santin
Santin Posts: 1 image  Freshman Member
in Nebula

Hi.

There was a problem registering the device with Nebula. When entering the MAC and Serial number, the model is determined to be ATP200, although it should be APT800. What could be the problem?

                

                
    
            

        

    





    
    
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                    Zyxel_Melen                    
                        
    
                        
                                Zyxel_Melen
                        

                        
                            Posts: 4,784 image  Zyxel Employee
    
         
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                         edited October 2024                          Answer ✓                     
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    Update: The issue was solved by correcting the wrong data.
                            
    
                        
    Zyxel Melen


        
                        
    
                
    
            
    
        
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                    Zyxel_Melen                    
                        
    
                        
                                Zyxel_Melen
                        

                        
                            Posts: 4,784 image  Zyxel Employee
    
         
            Zyxel Certified Network Engineer Level 1 - Switch
         
         
            Zyxel Certified Network Administrator - Switch
         
         
            Zyxel Certified Network Administrator - Nebula
         
         
            Zyxel Certified Sales Associate
         
                                
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    Hi @Santin,
    Could you provide the detail information for me to check? I will send you a private message to collect these information. 
                            
    
                        
    Zyxel Melen


        
                        
    
                
    
            
    
        
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  • 
            
    

                                                                
    
                    Zyxel_Melen                    
                        
    
                        
                                Zyxel_Melen
                        

                        
                            Posts: 4,784 image  Zyxel Employee
    
         
            Zyxel Certified Network Engineer Level 1 - Switch
         
         
            Zyxel Certified Network Administrator - Switch
         
         
            Zyxel Certified Network Administrator - Nebula
         
         
            Zyxel Certified Sales Associate
         
                                
                    
    
                    
    
                        
                                                   
                         edited October 2024                          Answer ✓                     
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    Update: The issue was solved by correcting the wrong data.
                            
    
                        
    Zyxel Melen


        
                        
    
                
    
            
    
        
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