NAS542 - Unable to connect to myZyxelCloud

ablalacapra

I'm running a NAS542, V5.21(ABAG.15) and i ping correctly in Network Diagnosis and the router is detected as UPNP.
I read the cloudagent.log and found this error:

[2024/10/16-12:39:36] pair status checking: "NON-PAIRED" and no cloud user exists, do nothing
[2024/10/16-12:39:37] connection disconnected: Error: 15 Reason: SSL peer presented an invalid certificate
[2024/10/16-12:39:37] re-connect delay time: 39958 ms
[2024/10/16-12:40:53] RESTFUL: device register success, and http code is 200
[2024/10/16-12:40:53] agent reconnect: restful success
[2024/10/16-12:40:53] sync pair status "NON_PAIRED"
[2024/10/16-12:40:55] NAT type detect:5, Hairping:0 [52.5.137.202]
[2024/10/16-12:40:55] pair status checking: "NON-PAIRED" and no cloud user exists, do nothing
[2024/10/16-12:40:55] re-connecting...

What can i do?

Thanks, Ivano

Dangos65

I have the same problem and my log file looks the same

Sebysquall

Same for me! Now it's October 24 and I am not able to see my NAS326 from the online domain. I'm quite sure that there is some issue on the MyZyxelCloud service from Zyxel itself

boa

It is necessary to reinstall myzyxelcloud agent. It fixes the problem

boa

The same problem.