Wac6103d-i sudden stopped to support 5gz device

usman

i tried to reset it but same issue it is not 5gz devices and it just supporting only 2.4gz devices

Zyxel_Kay

Hi @usman

Please follow these steps for initial troubleshooting:

1. Upgrade your AP: Ensure that your access point is running the latest firmware version.
2. Check SSID configuration: Make sure the SSID is properly configured to broadcast on the 5GHz radio. You can refer to the following guides based on your AP mode:
   • For Nebula cloud mode: How can I set up 5GHz only SSID? — Zyxel Community
   • For Standalone mode: How to create an SSID in Standalone mode — Zyxel Community

If you’ve followed the steps above and still can’t see the 5GHz SSID, please collect the AP diagnostic file and send it to us via private message. Here’s how to collect the file:

• How to collect the Standalone AP diagnostic info via GUI — Zyxel Community

Additionally, if your AP is managed through Nebula cloud mode, please enable Zyxel Support Access and provide us with your Nebula organization and site name so we can review your configuration and logs directly.

gwana

WAC6103D-I is only connecting to 2.4GHz devices after the reset. Check the settings to ensure 5GHz is enabled, and confirm that your devices support 5GHz.

Zyxel_Kay

Hi @usman

Please follow these steps for initial troubleshooting:

1. Upgrade your AP: Ensure that your access point is running the latest firmware version.
2. Check SSID configuration: Make sure the SSID is properly configured to broadcast on the 5GHz radio. You can refer to the following guides based on your AP mode:
   • For Nebula cloud mode: How can I set up 5GHz only SSID? — Zyxel Community
   • For Standalone mode: How to create an SSID in Standalone mode — Zyxel Community

If you’ve followed the steps above and still can’t see the 5GHz SSID, please collect the AP diagnostic file and send it to us via private message. Here’s how to collect the file:

• How to collect the Standalone AP diagnostic info via GUI — Zyxel Community

Additionally, if your AP is managed through Nebula cloud mode, please enable Zyxel Support Access and provide us with your Nebula organization and site name so we can review your configuration and logs directly.